Customer Portal for TIMS Users

This customer portal provides TIMS users with updates, documentation, learning materials, and support assistance.

2018 Holiday Support and Office Hours

The 2018 Holiday Season is upon us. Please know that our support and office hours are modified during this season:

  • Christmas Eve (Monday) – 12/24/2018
    Office is OPEN and Regular Support is AVAILABLE from 8am – 3pm MST. After-Hours Support is AVAILABLE.
  • Christmas Day (Tuesday) – 12/25/2018
    Office is CLOSED. After-Hours Support is NOT AVAILABLE.
  • New Years Eve (Monday) – 12/31/2018
    Office is OPEN. Regular Support is AVAILABLE.
  • New Years Day (Tuesday) – 1/1/2019
    Office is CLOSED. After-Hours Support is AVAILABLE.

If you have requested a user account or password reset…

Please allow up to 2 business days for us to verify and create your account. We will communicate your login credentials back to you via the email address you provide. If you need immediate support, please contact support.